![]() ![]() Bachelor's degree in technical writing, computer science, information technology, or a related field (or equivalent work experience).You will continuously improve the quality and accessibility of technical documentation by gathering user feedback and working closely with stakeholders. You will ensure consistency and accuracy of terminology, language, and style across all documentation and knowledge resources. You will actively listen to user needs and challenges and apply storytelling techniques to communicate complex concepts in a manner that is easily understood and relatable. You will collaborate with the development team to stay informed about product updates, enhancements, and new features, and incorporate relevant information into documentation. You will also keep up to date with industry trends, best practices, and emerging technologies related to ServiceNow and ITSM. ![]() You will develop a deep understanding of ServiceNow and ITIL processes to effectively translate technical information into user-friendly content. You will create clear, concise, and engaging technical documentation, including user guides, release notes, FAQs, and knowledge articles that cater to the needs of diverse user groups based on the Aerospace Lean Documentation standards supporting key process owners. Join us as a Technical Writer and be part of the creative, forward-thinking, and dedicated team. Resolvit provides tailored solutions and talented teams for the world’s most renowned companies, offering ample opportunities to grow and advance professionally across all major industries.Īs the Technical Writer, you will collaborate with subject matter experts, product managers, and developers to gather information on ServiceNow platform functionalities, features, and best practices. ![]()
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